Fire Restoration Markham: Frequently Asked Questions
People looking for fire restoration Markham services usually have the same handful of questions, so here are plain answers to them.
Fully licensed and insured
Monday to Sunday: Open 24 hours
Right after the fire
When can I go back in?
Only when the fire department says the property is safe. We can then secure it and assess the damage.
Should I clean the soot myself?
Light wiping can smear soot into porous surfaces. It is better to leave walls and ceilings and call us.
Who do I call first?
Call your insurer or broker to report the loss and call us so board-up and cleanup can begin. Both calls can happen the same day.
What if the house is not liveable?
Tell us when you call. We secure the property so you can arrange somewhere to stay.
How do I get a fire report from the City of Markham?
The City of Markham's fire services page has an online request for a fire report, listed at one hundred fifty-nine dollars and fifty cents plus HST, and asks you to upload a release letter signed by the property owner. If you cannot supply that, the City points to its Freedom of Information portal.
What is a file search, and is it different from a fire report?
The City of Markham lists a file search separately from a fire report, at the same listed fee of one hundred fifty-nine dollars and fifty cents plus HST. Confirm which one your insurer or lender needs.
Cleanup and odour
Can smoke smell really be removed?
Usually, when the source of the odour is treated rather than masked. Porous items hold smoke longer than hard surfaces.
Which belongings can be saved?
Each item is looked at individually. Some we clean here, some are packed and sent out for specialist cleaning, and some we advise you to discard; you decide with us before anything is done.
Is there water damage too?
Often. Water from firefighting soaks drywall, framing and insulation, and it is dried as part of the work.
Process and paperwork
How much does it cost?
There is no charge for the assessment, and you see a written scope and price before work is booked.
How long does drying take?
Drying usually takes 3 to 5 days once the structure is open and the equipment is running.
Do you deal with my adjuster?
Our crews coordinate with your insurance adjuster and keep dated records, so the file is ready when one is requested.
Request a quote
Tell us what you need and we will get back to you. In a hurry? Calling is fastest.
More questions?
Call us at any hour and ask; the conversation and the assessment are free.
Call now (416) 272-3881